Refund Policy
Our policy lasts 14 days. If more than 14 days have gone by since you received your product, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
Other items that are not eligible for return:
- Gift Cards
- Downloadable software
- Sale products
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
- Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@espace-cosmonaute.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only refund items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to contact@espace-cosmonaute.com or make a request from the contact form and we will give you the details of the return address.
Shipping
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item back, we recommend using a tracking service or having your shipment insured. We don’t guarantee that we will receive your returned item.
or make a request from the contact form we will give you the details of the return address.
Shipping
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item back, we recommend using a tracking service or having your shipment insured. We don’t guarantee that we will receive your returned item.