Withdrawal

Legal period for the right of withdrawal

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have another period of 14 days to return the product(s) concerned by the withdrawal.
In the event of an order containing several products, the 14-day period to communicate your decision to withdraw starts from the receipt of the last product. The terms and conditions for exercising your right of withdrawal are specified below.
The right of withdrawal does not apply to customers outside the European Union.

Conditions for exercising the right of withdrawal

In the event of exercising the right of withdrawal within the period referred to in Article L221-18 of the Consumer Code, only the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining your responsibility. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, and, if possible, accompanied by a copy of the purchase invoice for optimized management.
In the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, you may be liable.
To exercise your right of withdrawal, in accordance with the legal provisions, you will find below, in the appendix, the standard withdrawal form to send to us by email to contact@espace-cosmonaute.com. The withdrawal email must express your desire to withdraw without any ambiguity, and mention the order concerned by this withdrawal. Once the form or the withdrawal declaration has been sent to contact@espace-cosmonaute.com at the latest within 14 days following receipt of your order, you must return the product(s) concerned to the address www.espace-cosmonaute.com within a reasonable time and, at the latest, within 14 days from sending the form or declaration of withdrawal.
In accordance with Council Regulation No 1182/71/EEC of 3 June 1971 determining the rules applicable to periods, dates and terms:
1° The day on which the contract is concluded or the day of receipt of the goods is not included in the period mentioned in Article L. 221-18;
2° The period begins to run at the beginning of the first hour of the first day and ends at the expiration of the last hour of the last day of the period;
3° If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Appendix – Withdrawal form

The Customer may use the model withdrawal form below: (Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of the Cosmonaut Space Society
I/we (…………. ) hereby notify you ( …………. ) of my/our ( …………. ) withdrawal from the contract for the sale of the goods ( …………. )/for the provision of services (*) below:

Ordered on (…………. )/received on ( …………. ) :

Name of consumer(s):…………….
Address of consumer(s):……………………..
Signature of the consumer(s) (only if this form is notified on paper):……………………
Date :……………
(*) Delete as appropriate.

Return address

Contact our Customer Service by sending an email to contact@espace-cosmonaute.com .

Refund

In the event of exercising the right of withdrawal, www.ladecorationmurale.com will reimburse the sums paid (including delivery costs) at the latest within 14 days from the date on which www.espace-cosmonaute.com is informed of your decision to withdraw and according to the same means of payment as that used for the order (except your express agreement for a refund according to another means of payment). This refund date may be deferred until recovery of the product or until you have provided proof of shipment of the product, whichever is the earliest. Espace-cosmonaute.com is not required to reimburse you for additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on www.espace-cosmonaute.com It is however specified, in the event of a total or partial payment by gift vouchers, that these cannot be reimbursed in cash, by check or by credit card. The reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form. No cash on delivery will be accepted for any reason.

For any withdrawal request, please contact us at contact@espace-cosmonaute.com